INTRODUCTION

• The following booking conditions form the basis of your contract with Hermanus Camino.

  • A partnership operating as an outdoor adventure and tour facilitator in South Africa.

• By confirming your booking:

  • You acknowledge that you have read and agreed to these conditions.

  • These conditions apply only to the tour arrangements booked through us.

• References:

  • “Tour”, “booking”, “contract” or “arrangements” refer to arrangements agreed with us.

  • “Departure” refers to the start date of the tour arrangements.
     

COVID-19 NOTICE

• You agree that travel is your personal decision.

  • You are responsible for informing yourself of travel risks and regulations.

• We are not liable for:

  • Unsafe conditions, pandemics, illnesses, or health hazards.

  • Any loss, injury, delay, death, or financial cost related to COVID-19.

• We will:

  • Endeavour to provide up-to-date travel information regarding COVID-19.

• Insurance:

  • Most policies exclude pandemics—please consult a broker for advice.

  • We are not liable for:

    • Your decision not to purchase insurance.

    • Any rejected claims related to COVID-19.
       

BOOKING YOUR TOUR

• Provisional bookings are confirmed only upon written confirmation from us.

• If you are under 18, your parent/guardian must sign the application form.
   

PRICES AND PAYMENT

• All tour prices include VAT.

• Payment Terms:

  • EFT payments only.

  • 50% deposit due within 7 days of booking.

  • Booking will be cancelled if deposit is not received.

  • Balance due 30 days before arrival.

• Banking Details:

  • Bank Name: Standard Bank

  • Account Number: 101 607 019 00

  • Branch Code: 051001

  • Swift Reference: SBZA ZA JJ

  • Currency: South African Rand (ZAR)

• If payment is not received on time, we reserve the right to cancel your booking and charge cancellation fees.
   

CHANGES AND CANCELLATIONS

• Changes:

  • May be considered based on availability and practicalities.

  • Additional costs may apply.

• Cancellations:

  • Must be sent by email and are effective upon written confirmation from us.

  • Cancellation fees:

    • 31+ days before departure: 0% cancellation fee (100% refund)

    • 30 days or fewer: 100% cancellation fee (0% refund)
       

THIRD PARTY SERVICE PROVIDERS

• Your tour may include third-party services.

• We are not liable for:

  • Loss, damage, injury, illness, or death due to third-party actions or omissions.
     

TRAVEL / MEDICAL INSURANCE

• We recommend obtaining comprehensive travel insurance.

  • Ensure coverage for all tour-related activities.

  • Bring policy details on tour.

  • You are responsible for verifying the adequacy of your insurance.
     

INDEMNITY
Our Liability To You

• We will ensure:

  • Tour arrangements are carried out with reasonable skill and care.

  • Operators are licensed, insured, and follow COVID-19 protocols.

• We are not liable for:

  • Your acts or omissions.

  • Third-party acts not connected to the tour.

  • Force majeure events.

Your Liability To Us

• You must disclose:

  • Any medical conditions or disabilities before booking or departure.

• You are responsible for your and your party’s behaviour.

  • We reserve the right to remove individuals for:

    • Drunkenness, drug use, unlawful possession, disruptive behaviour, or risk to others.

  • No refunds or compensation will be given in such cases.
     

JURISDICTION

• South African law applies to your contract.

• All claims must be resolved by South African courts.
   

PRIVACY POLICY

• We collect and process your personal data to:

  • Arrange tours and send marketing materials (with your consent).

• Your data is protected under POPIA (Protection of Personal Information Act).

• You have the right to:

  • Request access to, correct, or delete your data.

  • Withdraw consent for marketing at any time.

• Contact:

  • Email: info@hermanuscamino.com

  • Tel: +27 (83) 326 2598 / +27 (83) 677 2171

  • Post: 4 Stemmet Street, Eastcliff, Hermanus
     

FORCE MAJEURE

• “Force majeure” refers to unforeseeable events beyond our control.

  • Examples: war, terrorism, pandemics, natural disasters, strikes.

• We are not liable for performance failures or damages resulting from such events.
   

NOTICES AND ADDRESS

• Our official address for all communication:

  • 4 Stemmet Street, Eastcliff, Hermanus, 7200

• Your nominated address on the signed contract will be used for communication.
   

GENERAL

• This document (including annexures) is the entire agreement between you and us.

• Any changes must be in writing and signed by both parties.

• Failure to enforce provisions does not constitute a waiver.

• If any clause is deemed unenforceable, the remainder of the contract remains valid.

The contract may be signed in counterparts, each considered an original.



A copy of the terms and conditions can be downloaded here.